BDC Customer Service Administrator

Business Development Center (BDC) Representative

The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.

The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.

Responsibilities

• Receiving inbound phone calls
• No sales performed
• Identifying the client's needs and scheduling appointments
• Placing outbound phone calls
• Ensuring all clients concerns are addressed prior to appointment date
• Contacting clients prior to appointment date to confirm appointment
• Following up post visit to ensure customer satisfaction

Requirements

• High school diploma or equivalent
• Interpersonal communication skills
• Customer service skills
• Strong organizational and follow-up skills
• Friendly communication styles
• No sales phone calls 

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

Our comprehensive benefits package includes medical, vision, and dental insurance, a 401(k) plan, paid time off (PTO), bonuses, and holiday pay.

About Us

Discover a career at Patriot Motors, where excellence defines our every endeavor. We pride ourselves on creating a supportive and dynamic workplace where every team member can thrive and grow professionally. Our training program equips team members with advanced tools and systems, empowering them to enhance customer experiences and streamline operations seamlessly.

As part of our team, you'll enjoy competitive compensation packages, comprehensive insurance benefits, and abundant opportunities for professional growth. Join us at Patriot Motors and be part of a team that values excellence, community impact, and continuous improvement.